Frequently Asked Questions
How long does it typically take to get my clothes back?
Our standard turnaround is 2 to 3 business days. We take the time necessary to ensure every garment receives a professional finish and a thorough quality inspection. If you’re in a hurry, please ask about our Same-Day Service options!
Can you remove every type of stain?
While we pride ourselves on our expert stain removal, success depends on the type of substance and how long it has been on the fabric. Pro-tip: Don't try to rub it out at home! Bring it to us as soon as possible and let us know what caused the stain so we can use the right specialized treatment.
Do you follow the care label instructions exactly?
Absolutely. We treat the care label as a roadmap, but we also rely on our years of expertise. If we believe a manufacturer’s recommendation might risk the integrity of your garment, we’ll contact you to discuss the safest cleaning method.
What is the difference between Dry Cleaning and Professional Laundering?
Dry cleaning uses specialized fluids (not water) to lift oils and stains from delicate fabrics like silk and wool. Professional laundering is for "washable" items like cotton dress shirts; we use professional-grade detergents and a high-pressure press for that crisp, sharp look you can’t get at home.
What is included in your Wash & Fold Service?
We treat your everyday laundry with the same precision as our dry cleaning. Every load is separated, washed with premium detergents, and neatly folded so it’s ready to go straight into your closet.
What happens if I’m not happy with how my garment looks?
We stand behind our work! If you aren't satisfied with the finish or a stain persists, please let us know immediately. We will re-clean or re-press your garment at no extra charge as part of our commitment to expert care you can count on.